Return Policy

In-store Return Policy

The Tortugas Shell Shack store honor returns and exchanges for 30 days with receipt, except for hats.

Returns and exchanges on hats will not be honored outside of seven (7) days listed on the receipt and must show no signs of wear or damage.

Merchandise must be returned to the shop in which it was purchased in. No returns or exchanges will be honored without a receipt and tags present.

Guests are asked to inspect items prior to leaving the store as the Daytona Tortugas are NOT responsible for any damages to merchandise once it leaves the store.

Returns or exchanges will not be honored on damaged merchandise. All returns and exchanges are executed subject to management review. Any questions or guest issues regarding refunds/exchanges, contact a retail store supervisor using the contact us form.

 

Damaged or Defective Items

If you received a damaged or defective item, please send us an email with the details of your damaged or defective order inquiry by using the contact us form. This will help us better track your email inquiry and ensure you will get a quicker response to your order change request.

We will follow up and send you a call tag to pay for the return shipping costs or authorize you to ship and refund your cost to your credit card. Once we receive the new item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us. 

Partial Orders

If you received a partial order, please send us an email with the details of your partial order inquiry by using the contact us form. Please ensure to include the full details of what item(s) you are missing from your order, as well as the item(s) you did receive.

If you received an email stating one of your items is currently backordered or may experience a delay, please review that email to inform you of when your item will be shipped out. 

Wrong item received

If you received a incorrect order, please send us an email with the details of your incorrect order inquiry by using the contact us form.

We will follow up and send you a call tag to pay for the return shipping costs. Once we receive the new item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us.

When can I expect my credit to be completed?

Due to the high volume of credit requests we receive, please allow up to 14 business days to fully process any credit requests.